Shipping policy
Shipping and Delivery Policy
Welcome to Woolly Goodness NZ! We're thrilled to have you here. To ensure a smooth and pleasant shopping experience, please read through our shipping and delivery policy.
1. Processing Time
Orders are processed within 1-3 business days for products that are in stock.. For orders not in stock, they will be delivered as soon as they are available. We will let you know what the expected delivery time will be. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping:
- Standard Shipping NZ Urban: 3-5 business days - $12
- Standard Shipping NZ Rural: 3-5 business days - $18
International Shipping:
- Standard International Shipping: 7-14 business days - $40
Delivery delays can occasionally occur.
3. Shipment to P.O. Boxes
Woolly Goodness NZ ships to P.O boxes addresses within New Zealand.
4. Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
Woolly Goodness NZ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
Woolly Goodness NZ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
8. Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.